Remote Tech Support

If you have trouble getting to us or need faster service, we offer Remote IT Support.
Software problems can be fixed fast when you allow us to log in and operate your computer from our office as if we were actually there!
Remote service is the fastest, most convenient way to get problems resolved. Give it a try today!

Remote IT Support

Our technicians are trained and experienced in remote control repairs and troubleshooting. All you need to do is download a small file and run it which will allow us to see your computer and help you out.

Remote support is ideal for software issues and gets you back to work or play fast!

    Instructions for starting a Remote Session

  1. Schedule a session
    - Contact us by phone OR email us by submitting a request below.
  2. Prepare to download
    - When it's time for your session, go to the DOWNLOAD PAGE and wait for us to give you your unique 6-digit code.
  3. Click the Download Button
    - After you type in the code we provide you, a download button will turn blue. Click that to download your one time client.
  4. "Run" the File & Allow it access to your computer
    - Once the program is finished downloading, it will be in your download folder and you will see a box on your screen (depending on which internet browser you are using) that asks you to run the file. Please run the file and it will ask you to allow a few things. Click "Allow," "Yes," "Accept," or "Run" where applicable.
  5. You're all done!
    - Now you can sit back and relax as we solve your program remotely! When we are finished, we will close the program and in order for us to gain access again, YOU must follow these steps again.

More info about remote support

Sit back and watch us do all the work! With Remote Assistance you can allow us to control your computer from right where you are, and service it as if we were right in front of it! We will walk you through the process to allow us to log in to your computer, and we can fix your problem very fast. If you want to stay in the convenience of your own home or business, give us a call or send us an email and we will get you taken care of as soon as possible. (Just make sure you can at least connect to the internet)

You may also be interested in our IT Support Contracts

If you find that you are always having problems with your computer or need someone by your side to help you understand how to use it better, we have contracts available you can sign up for.

It's a great way to make sure you're getting top-notch local remote IT support and you always have someone here to help you. There's TONS of features available check them out. We even speak English, WOW!